**Thank you for shopping with us! Your satisfaction is our priority.**
Returns
– You may return any unworn, unwashed, or defective items within 14 days of receipt for a full refund.
– To initiate a return, please contact our customer service team at urbancartel@gmail.com or visit our website’s return portal.
Refunds
– Refunds will be processed to the original payment method within 3-4 business days after we receive the returned item.
– Please note that shipping fees are non-refundable.
Exchanges
– We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Return Shipping
– Customers are responsible for return shipping costs, unless the item is defective or an error occurred on our part.
– We recommend using a trackable shipping service for returns to ensure your item is received.
Damaged or Incorrect Items
– If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will provide instructions for a return and cover the shipping costs.
Final Sale Items
– Items marked as “final sale” are not eligible for return or refund.
**If you have any questions or need assistance, feel free to reach out to our customer service team. We’re here to help!**
Thank you for choosing us!